Frequently Asked Questions

What does your carpet cleaning service include or not include?

Remember, not everybody who comes to you with a pickup truck and a machine can clean carpet. There is much more to cleaning carpet than cutting prices. Sometimes the price you are quoted initially is not the price you will end up paying because of other hidden costs. By asking this question, you can protect yourself from these hidden costs.

Basically, your price should include the following:-

• * A free estimate
• * Travel to and from the job site
• * A pre-vacuumed carpet, light furniture moving before & after cleaning
• * Special attention to remove spots or stains. ( some stains may not come out with regular cleaning and may require special care)
• * Carpet as fresh as rainwater & a guaranteed satisfaction!

What method of carpet cleaning do you recommend?

There are two primary methods used:

• * Hot water extraction & Dry cleaning

The hot water extraction method is recommended by most carpet and fiber manufacturers in the world today. They require this method to keep your carpet warranty in effect. Compare this method to washing your greasy dish with soap and then rinsing it with hot water. Unlike dry cleaning, which may be compared to wiping your greasy dish with napkins. It may look clean but the smell and residue are still with the dish.

What training have you had in the carpet care & restoration?

You must have heard this phrase before,"all Carpet cleaners are not created equally". It is true today as it was back then. If the carpet cleaning company you choose were unable to tell you the training their technicians and firm had, it is a signal that they do not have it. Our firm and technicians are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification). This is important because during this training, technicians are taught how to identify different fibers and the process of cleaning them. Also taught is the ethics of cleaning.